Festivon Signature Tours
(A Travel Brand Operated by Maximilian Holidays Pvt. Ltd.)
Effective Date: 20 Dec 2025
These Terms and Conditions (“Terms”) govern all bookings, tours, travel services, and related arrangements made with Maximilian Holidays Pvt. Ltd., operating under the brand name Festivon Signature Tours (“Company”, “we”, “us”, or “our”).
By making a booking, the traveller (“Guest”, “you”, or “your”) agrees to be bound by these Terms.
2.1 A legally binding contract is formed only when:
2.2 The person making the booking (“Lead Guest”) represents and warrants that:
2.3 Communication to the Lead Guest shall be deemed communication to all Guests included in the booking.
3.1 The Company acts as a travel organiser and facilitator.
3.2 Services may include:
3.3 Airlines, hotels, cruise operators, transport providers, and other service suppliers are independent contractors operating under their own terms.
3.4 The Company shall not be liable for acts, omissions, delays, or deficiencies of such independent service providers
4.1 Tour prices are based on prevailing:
4.2 Prices may be revised prior to full payment due to:
4.3 If the total tour price increases by more than 10% after booking, the Guest may cancel within seven (7) days of notification and receive a refund of payments made, less unrecoverable expenses.
5.1 Tax Collected at Source (TCS)
Outbound international tours are subject to Section 206C(1G) of the Income Tax Act, 1961.
5.2 GST and Other Taxes
All applicable GST and statutory levies shall apply as per prevailing law.
6.1 A non-refundable booking deposit is required to confirm any tour.
6.2 The balance amount must be paid by the due date specified in the invoice (typically 30–45 days before departure for international tours).
6.3 Failure to pay within stipulated timelines may result in cancellation and applicable charges.
7.1 All cancellations must be made in writing.
7.2 Cancellation charges per Guest:
Days Before Departure Cancellation Charge
60+ days Booking deposit
45–59 days 25%
30–44 days 50%
15–29 days 75%
0–14 days / No Show 100%
7.3 Non-refundable components include:
7.4 If supplier penalties exceed the above slabs, higher charges shall apply.
7.5 Partial cancellations may result in repricing of the remaining booking.
7.6 Refunds shall be processed after recovery from suppliers.
The Company may cancel or modify tours due to:
Guests may be offered:
Force Majeure includes:
No compensation shall be payable. Refunds depend on supplier recovery.
Guests acknowledge that certain destinations may involve geopolitical, security, or infrastructural risks.
The Company shall not be liable for consequences arising from:
Emergency evacuation or rerouting costs not recoverable from suppliers may be borne by the Guest.
Certain destinations require mandatory travel insurance.
For Schengen destinations:
The Company is not liable for visa denial due to insufficient insurance.
13.1 Tour pricing is generally based on twin-sharing accommodation unless otherwise specified.
13.2 Guests opting for single occupancy shall be required to pay a single supplement charge.
13.3 If a Guest sharing a room cancels or modifies the booking resulting in a change of occupancy, the remaining Guest may be required to pay the applicable single supplement or revised occupancy rate.
13.4 Triple rooms may consist of a double/twin bed with an additional rollaway or sofa bed and may offer limited space, particularly in European destinations.
13.5 Bedding configuration (twin or double) is subject to hotel availability and cannot be guaranteed.
13.6 Certain destinations may levy local city taxes or resort fees payable directly by the Guest unless specified otherwise.
The Company is not liable for:
Optional activities are voluntary and may be operated by independent providers. Participation is at the Guest’s own discretion and risk.
The Company may remove any Guest whose conduct is unlawful, disruptive, or endangers others. No refund shall be provided in such cases.
Corporate and group bookings may be governed by separate agreements. Pricing is based on minimum participation.
Reduction in group size may result in repricing.
Personal data may be collected for booking and regulatory purposes.
Data may be shared with airlines, hotels, visa authorities, insurers, and government agencies. International data transfer may occur for service fulfilment.
Guests may request access or correction of personal data as permitted by law.
Photographs or videos may be used for promotional purposes unless the Guest opts out in writing prior to travel.
The Company’s total liability shall not exceed the total tour cost paid.
The Company shall not be liable for indirect or consequential losses.
The Company may refuse or cancel bookings where required to comply with applicable laws or government sanctions.
Unresolved disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Kerala, India.
The arbitral award shall be final and binding.
These Terms are governed by the laws of India.
Courts in Kerala, India shall have exclusive jurisdiction, subject to arbitration.
These Terms, together with booking confirmation and invoice, constitute the entire agreement between the parties.
If any provision is found unenforceable, remaining provisions shall remain in force.
The Guest agrees to indemnify and hold harmless the Company from losses arising from breach of these Terms or unlawful conduct during travel.